Report: Customer satisfaction with search drops, in social Google+ beats Facebook

ACSI rankings are based on survey of nearly 5,000 US consumers.

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Search Arbitrage Accounts For Largest Percentage Of Ads Competing On Brand Trademarks

Brands are often struggling with other advertisers encroaching on their trademark terms in search ads. Sometimes brand trademarks are used by “friendly” advertisers such as resellers, but a study released today from BrandVerity shows that search arbitrage accounts for the majority of…

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Study: Top 5 Search Engines See Search Traffic Drop By As Much As 31% Since December 2013

A newly released report from Shareaholic claims the top five search engines – Google, Bing, Yahoo, Ask.com and AOL – have all experienced a decline in search traffic since December of 2013. Using data from December 2013 through May 2014, Shareaholic evaluated aggregate organic search…

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MapQuest Aims For Reboot With New Content, Partners, UI

A few years ago, while others were investing in their mapping platforms, AOL was coasting with MapQuest. AOL’s sustained neglect of the online mapping pioneer cost the site its leadership in digital maps. Now the company hopes to claw its way back with new content and functionality in what…

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MapQuest Transfers Local Listings Management To Yext

Last October MapQuest started outsourcing local business listings management to Yext. The “claim your MapQuest listings” page is hosted by Yext (I believe) with a co-branded look and feel. Yesterday MapQuest notified business users that its local business center and basic local listings…

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MapQuest Aims For Revival With New Mobile App

Once the leader and innovator in online mapping, MapQuest has fallen pretty far from that perch. While the brand survives and the site is still widely used, it has for several years been overshadowed by rivals including Google and more recently Apple. According to recent comScore data…

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Market Share: Bing Continues Gains, Yahoo “Stabilized,” Google Flat

Financial analysts are releasing May comScore search market share data to their clients, which means we’re getting an early look at what the metrics firm will be generally exposing in the next 24 hours. Here are the numbers — comparing April and May of 2013 as well as May 2012: Google:…

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