Lessons From An Accidental Tourist On The Inter-Webs

I live in a double bubble when it comes to my perceptions of how “America” uses the Internet. The first bubble I live in is Silicon Valley, where the latest venture-funded “SoMoLo” website always seems more important than, say, WalMart.com. The second is my profession of…

Please visit Search Engine Land for the full article.

Google and Apple Consolidate Positions in Driving Directions During 2013

The driving directions market, while more fragmented than search or social, is continuing to see consolidation. Google maintained (but didn’t increase) their leading share and Apple gained share while the GPS and other web providers are seeing steady and large declines in usage. Over the past year, I have continued to survey consumers as to […]

Do you really need a search agency in 2014? Three reasons to bring it in-house

Why would you want to bring search in-house?

1. Value-for-money

I know every organisation is different, with different commercials in place but I think the best starting point is to look into whether you’re getting the best value-for-money from your agency e.g.:

  • Are you paying them a fixed retainer just to report your SEO positions in a swanky PowerPoint every month, with some recommendations?
  • Are you paying them on a performance basis on PPC for additional sales made through bid optimisation and testing?

In both of those examples, you could recruit a graduate who might cost annually what you pay the agency monthly!

If you’re currently paying on a fixed fee/retainer basis, perhaps look at a ‘cost-per- metric’, e.g. if they’re writing your on-site content for you, how much is the ‘cost-per-article’? Looking at activity this way can be interesting….

Businessperson reducing agency costs

2. Control

I learnt the hard way in 2013 that one area companies should try and own is their SEO off-site strategy and implementation i.e. your link building. (If your SEO agency currently does this for you, ensure you have FULL visibility.)

Why? If you don’t there’s a chance you’re: 

  • Paying them for building zero links.
  • Paying them for building very low-quality links e.g. spammy sites based in countries outside of your market.
  • Paying them for building links on their own sites/networks i.e. helping them make more money etc. (also easier to own relationships in-house…) 

Similarly, when we brought some of our PPC in-house, we found some questionable keywords that we were matching against.

Overall, owning some of this work in-house means you have full control. You know exactly what’s happening and where your money’s going.

One problem with agencies is the individuals working on the account can change, as they move up or on – again, giving you less control over who’s working on your account.

3. Why wouldn’t you?

As digital and search marketing become more ubiquitous, yet advanced, companies need to be ahead of the game in their markets.

Investing in this area in-house could reap rewards further down the line – improved results at a lower cost, reduced reliance on third-party agencies and professional/personal development for you and your team.

What you need in order to bring search in-house?

1. Support from senior management

I find this normally starts one of two ways:

  • You decide to go to them with a business case e.g. we currently spend £x on this agency, I think we can reduce spend by x% and maintain results if you let me hire an extra person’.
  • Your boss says something like ‘we need to cut costs/improve results’ – this is a great opportunity to show him option 1! 

I’m lucky to work for a company that really supports in-house and personal development, but even then I’ve come across some senior managers who use agencies as a bit of a comfort blanket. Getting them to agree to a trial for a fixed period is always a good option!

I guess there’s a third time it occurs. If your company uses  formal tender and procurement processes, this could also be a good time to consider bringing some work in-house – essentially pitching an in-house team against the agencies?

2. Resourcing

  • Current resources. You might be able to take on the work with the existing team you already have, even if it’s just you – again, think about the work the agency does and how you could fit this into your current schedule.
  • Recruitment. If not, and you need to recruit then this obviously takes some work. We’re based in Cardiff (South Wales) and as a relatively advanced company in the field of digital marketing, we have typically struggled to recruit people in the area with the right level of experience.
  • Entry level recruitment. On the plus side, we have easily found willing graduates and/or staff from our parent company to join the team – this has worked really well: the labour is cheaper, fresh, mouldable (no bad habits) and super-keen!

    The biggest downside of this approach is the investment in your time to train and develop them but what a joy it is seeing them develop and sometimes spread their wings elsewhere in the search marketing world!

Obviously with resourcing and recruitment you need to look at which skills/tasks you’re bringing in-house… if its bid optimisation or reporting you might want someone numerate, maybe a maths graduate.

If you’re bringing outreach and/or content writing in-house, then you might want to find a PR/journalism graduate.

A selection of SEO tools

3. Tools 

Your agency might be using a lot of expensive tools and/or their own bespoke tools. Do you need them?

  • As a basic SEO toolkit, Google Analytics and Webmaster Tools are free and essential. Other tools are low-cost (from a few hundred pounds/dollars) and highly useful like AWR (Advanced Web Ranking), Moz, Searchmetrics, Majestic and Vocus which will help you keep an eye on your rankings, your links, your competitor’s link, outreach targets etc.
  • For PPC, if your agency is using a bid management tool, are you sure you need to? Google and the Search Alliance have both improved their interfaces and tools over the last few years e.g. allowing you to make mass changes offline via their ‘editors’ and using bid management options like CPA bidding 

4. KPIs

You should set some KPIs that you review on a weekly/monthly basis e.g. PPC CTR and Quality Score, SEO keyword rankings and traffic.

These will help  you to prioritise work e.g. if you can see that your CTR is dropping, then is it your position dropping or do you need to refresh your ad copy?

Having these KPIs will allow you to benchmark your performance against your previous agencies and will hopefully be a nice success story for you to share internally!

Why you might still need an agency

I’m not totally anti-agency, we still use them but only where they add additional value to what we can achieve in-house. (This is exactly what we asked for in our briefs when we went out to pitch).

We’re delighted with the SEO agency we found, they challenge our way of thinking and add a fresh perspective to the work we do in-house.

I know this isn’t an ideal solution for agencies but if you’re making the leap in-house but keeping an agency ‘on-the-side’ as it were, I think flexibility is really important – if you end up struggling in-house, can you easily buy more resource at the agency? and if so, how much will that cost you?! 

In summary, I’m a real advocate for developing in-house digital teams and having gone through it myself I know daunting it can seem. But why not give it a try?

WordPress Plugin for Google+ Interactive Posts

Google+ interactive posts

An interactive post in the Google+ stream is similar to a basic shared post but adds a call-to-action button and support for deep linking. This is one of the greatest features within Google+, but rarely utilised due to implementation complexity. This plugin streamlines interactive post implementation on WordPress websites.…

The post WordPress Plugin for Google+ Interactive Posts appeared first on DEJAN SEO.

SEO 2014

We’re at the start of 2014.

SEO is finished.

Well, what we had come to know as the practical execution of “whitehat SEO” is finished. Google has defined it out of existence. Research keyword. Write page targeting keyword. Place links with that keyword in the link. Google cares not for this approach.

SEO, as a concept, is now an integral part of digital marketing. To do SEO in 2014 – Google-compliant, whitehat SEO – digital marketers must seamlessly integrate search strategy into other aspects of digital marketing. It’s a more complicated business than traditional SEO, but offers a more varied and interesting challenge, too.

Here are a few things to think about for 2014.

1. Focus On Brand

Big brands not only get a free pass, they can get extra promotion. By being banned. Take a look at Rap Genius. Aggressive link-building strategy leads to de-indexing. A big mea culpa follows and what happens? Not only do they get reinstated, they’ve earned themselves a wave of legitimate links.

Now that’s genius.

Google would look deficient if they didn’t show that site as visitors would expect to find it – enough people know the brand. To not show a site that has brand awareness would make Google look bad.

Expedia’s link profile was similarly outed for appearing to be at odds with Google’s published standards. Could a no-name site pass a hand inspection if they use aggressive linking? Unlikely.

What this shows is that if you have a brand important enough so that Google would look deficient by excluding it, then you will have advantages that no-name sites don’t enjoy. You will more likely pass manual inspections, and you’re probably more likely to get penalties lifted.

What is a brand?

In terms of search, it’s a site that visitors can use a brand search to find. Just how much search volume you require is open to debate, but you don’t need to be a big brand like Apple, or Trip Advisor or Microsoft. Rap Genius aren’t. Ask “would Google look deficient if this site didn’t show up” and you can usually tell that by looking for evidence of search volume on a sites name.

In advertising, brands have been used to secure a unique identity. That identity is associated with a product or service by the customer. Search used to be about matching a keyword term. But as keyword areas become saturated, and Google returns fewer purely keyword-focused pages anyway, developing a unique identity is a good way forward.

If you haven’t already, put some work into developing a cohesive, unique brand. If you have a brand, then think about generating more awareness. This may mean higher spends on brand-related advertising than you’ve allocated in previous years. The success metric is an increase in brand searches i.e. the name of the site.

2. Be Everywhere

The idea of a stand-alone site is becoming redundant. In 2014, you need to be everywhere your potential visitors reside. If your potential visitors are spending all day in Facebook, or YouTube, that’s where you need to be, too. It’s less about them coming to you, which is the traditional search metaphor, and a lot more about you going to them.

You draw visitors back to your site, of course, but look at every platform and other site as a potential extension of your own site. Pages or content you place on those platforms are yet another front door to your site, and can be found in Google searches. If you’re not where your potential visitors are, you can be sure your competitors will be, especially if they’re investing in social media strategies.

A reminder to see all channels as potential places to be found.

Mix in cross-channel marketing with remarketing and consumers get the perception that your brand is bigger. Google ran the following display ad before they broadly enabled retargeting ads. Retargeting only further increases that lift in brand searches.

3. Advertise Everywhere

Are you finding it difficult to get top ten in some areas? Consider advertising with AdWords and on the sites that already hold those positions. Do some brand advertising on them to raise awareness and generate some brand searches. An advert placed on a site that offers a complementary good or service might be cheaper than going to the expense and effort needed to rank. It might also help insulate you from Google’s whims.

The same goes for guest posts and content placement, although obviously you need to be a little careful as Google can take a dim view of it. The safest way is to make sure the content you place is unique, valuable and has utility in it’s own right. Ask yourself if the content would be equally at home on your own site if you were to host it for someone else. If so, it’s likely okay.

4. Valuable Content

Google does an okay job of identifying good content. It could do better. They’ve lost their way a bit in terms of encouraging production of good content. It’s getting harder and harder to make the numbers work in order to cover the production cost.

However, it remains Google’s mission to provide the user with answers the visitor deems relevant and useful. The utility of Google relies on it. Any strategy that is aligned with providing genuine visitor utility will align with Google’s long term goals.

Review your content creation strategies. Content that is of low utility is unlikely to prosper. While it’s still a good idea to use keyword research as a guide to content creation, it’s a better idea to focus on topic areas and creating engagement through high utility. What utility is the user expecting from your chosen topic area? If it’s rap lyrics for song X, then only the rap lyrics for song X will do. If it is plans for a garden, then only plans for a garden will do. See being “relevant” as “providing utility”, not keyword matching.

Go back to the basic principles of classifying the search term as either Navigational, Informational, or Transactional. If the keyword is one of those types, make sure the content offers the utility expected of that type. Be careful when dealing with informational queries that Google could use in it’s Knowledge Graph. If your pages deal with established facts that anyone else can state, then you have no differentiation, and that type of information is more likely to end up as part of Google’s Knowledge Graph. Instead, go deep on information queries. Expand the information. Associate it with other information. Incorporate opinion.

BTW, Bill has some interesting reading on the methods by which Google might be identifying different types of queries.

Methods, systems, and apparatus, including computer program products, for identifying navigational resources for queries. In an aspect, a candidate query in a query sequence is selected, and a revised query subsequent to the candidate query in the query sequence is selected. If a quality score for the revised query is greater than a quality score threshold and a navigation score for the revised query is greater than a navigation score threshold, then a navigational resource for the revised query is identified and associated with the candidate query. The association specifies the navigational resource as being relevant to the candidate query in a search operation.

5. Solve Real Problems

This is a follow-on from “ensuring you provide content with utility”. Go beyond keyword and topical relevance. Ask “what problem is the user is trying to solve”? Is it an entertainment problem? A “How To” problem? What would their ideal solution look like? What would a great solution look like?

There is no shortcut to determining what a user finds most useful. You must understand the user. This understanding can be gleaned from interviews, questionnaires, third party research, chat sessions, and monitoring discussion forums and social channels. Forget about the keyword for the time being. Get inside a visitors head. What is their problem? Write a page addressing that problem by providing a solution.

6. Maximise Engagement

Google are watching for the click-back to the SERP results, an action characteristic of a visitor who clicked through to a site and didn’t deem what they found to be relevant to the search query in terms of utility. Relevance in terms of subject match is now a given.

Big blocks of dense text, even if relevant, can be off-putting. Add images and videos to pages that have low engagement and see if this fixes the problem. Where appropriate, make sure the user takes an action of some kind. Encourage the user to click deeper into the site following an obvious, well placed link. Perhaps they watch a video. Answer a question. Click a button. Anything that isn’t an immediate click back.

If you’ve focused on utility, and genuinely solving a users problem, as opposed to just matching a keyword, then your engagement metrics should be better than the guy who is still just chasing keywords and only matching in terms of relevance to a keyword term.

7. Think Like A PPCer

Treat every click like you were paying for it directly. Once that visitor has arrived, what is the one thing you want them to do next? Is it obvious what they have to do next? Always think about how to engage that visitor once they land. Get them to take an action, where possible.

8.Think Like A Conversion Optimizer

Conversion optimization tries to reduce the bounce-rate by re-crafting the page to ensure it meets the users needs. They do this by split testing different designs, phrases, copy and other elements on the page.

It’s pretty difficult to test these things in SEO, but it’s good to keep this process in mind. What pages of your site are working well and which pages aren’t? Is it anything to do with different designs or element placement? What happens if you change things around? What do the three top ranking sites in your niche look like? If their link patterns are similar to yours, what is it about those sites that might lead to higher engagement and relevancy scores?

9. Rock Solid Strategic Marketing Advantage

SEO is really hard to do on generic me-too sites. It’s hard to get links. It’s hard to get anyone to talk about them. People don’t share them with their friends. These sites don’t generate brand searches. The SEO option for these sites is typically what Google would describe as blackhat, namely link buying.

Look for a marketing angle. Find a story to tell. Find something unique and remarkable about the offering. If a site doesn’t have a clearly-articulated point of differentiation, then the harder it is to get value from organic search if your aim is to do so whilst staying within the guidelines.

10. Links

There’s a reason Google hammer links. It’s because they work. Else, surely Google wouldn’t make a big deal about them.

Links count. It doesn’t matter if they are no-follow, scripted, within social networks, or wherever, they are still paths down which people travel. It comes back to a clear point of differentiation, genuine utility and a coherent brand. It’s a lot easier, and safer, to link build when you’ve got all the other bases covered first.

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Google Local Carousels MIA – Are they gone for good?

Are Local Carousels on their way out? They are gone today in my browsers. Which raises another question: Is this part of a larger plan to clean up the look of search results page in general and local search in particular? Several weeks ago rumors started circulating that the Local Carousels were on their way […]

The December 2013 Google Analytics Recap

Happy New Year, and we wish you a fun, successful year of happy analyzing! Here’s your summary of what happened over at Google Analytics in December, and why it should matter to you. Google Analytics Dashboards for Quick Insights Tuesday, December 3, 2013 The gist: Guest poster and GACP Benjamin Mangold (from Loves Data) shared […]