Why Suing Over A Review Is Rarely a Good Idea – The Case Of Dog Tranquility

Dave Oremland sent me a Washington Post article last week detailing a case where small business owner Colleen Dermott of Dog Tranquility in Burke, VA was suing a client for $65,000 that had left bad reviews on Yelp and Angie’s List. She claimed that the client,  Jennifer Ujimori, in leaving a bad review had made statements … Continue reading Why Suing Over A Review Is Rarely a Good Idea – The Case Of Dog Tranquility

Google My Business Improves Contextual Help – Tests Integration of Call Back

It appears that Google is improving access to their Help files from within Google My Business and is apparently testing moving access to phone support directly into the GMB dashboard. Apparently, in checking with international friends, this feature is currently US only. This is a screen shot of the new Help panel from within GMB … Continue reading Google My Business Improves Contextual Help – Tests Integration of Call Back

They Fooled Us All: Why Google May No Longer Announce Major Algorithm Updates

Google’s investment in artificial intelligence does more than just create better search results; it allows Google’s engineers to make constant algorithm changes right under our noses. Columnist Nate Dame explains.

The post They Fooled Us All: Why Google May No Longer Announce Major Algorithm…

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