Online Video in South-East Asia Best Practice Guide

Overview

The Online Video in South-East Asia Best Practice Guide is specifically aimed at brand or marketing managers, content owners and digital marketers in the South-East Asia region who are using video as a strategic tool. It aims to cover all the key aspects of online video and equip you with the tools and techniques that will work for your project and help you achieve clear, measurable business objectives.

It’s also full of contributions from some of the top local as well as global experts in online video to help you anticipate what will be relevant to your organisation in the future. Contributors include creative professionals, technologists, strategy experts and business owners from Malaysia, Singapore, Hong Kong, the UK and beyond.  

About this report 

The 57-page guide covers two key strategic strands that address the business case for online video in more detail, showcasing best practice and highlighting opportunities for organisations. These strategies are online video for off-site engagement and online video for on-site optimisation.

This guide has been assembled so you can dip in and out for information about key themes as you go, or start from the place you think your current thinking has already reached. The ‘basics’ are laid out towards the front of the report with sections like Online Video Essentials before later sections where even the most advanced online video strategist should be able to find some useful insights.

There are quotes and tips from personal interviews with industry leaders from South-East Asia throughout the report and these experts have also contributed towards a selection of case studies from regional brands and organisations who are currently doing online video best.

About the authors

Steffan Aquarone, leading online video strategy expert and author of the Online Video Best Practice Guide, and Alvin Chng, a media executive, have worked together to produce this report – Alvin providing the research into local data, case studies and local market specialists, and Steffan providing insights from his perspective having followed online video marketing closely in the West.

As well as a public speaker at various conferences and events, Steffan is also Strategy Director at Buto, a web-based online video platform. As an entrepreneur, Steffan works on technology start-ups as well as with big brands ranging from RBS to UCAS, helping them to develop elements of their online video and digital strategies. He leads Econsultancy’s Online Video Strategies training course and writes regularly on the future of video on the web.

Alvin is a seasoned media executive with over 20 years of experience in the media, ICT and publishing sectors in Asia Pacific. An advocate and early evangelist of media convergence, he has hands-on experience in print, internet, mobile, broadcast and social media. He is often regarded as one of the few in the industry that has an in-depth understanding of the different spectrums of media, technology and effective commercialisation of media in APAC.

Contributing authors

Contributors to the report include: 

  • Thomas Mouritzen, MD of Enterprise Marketing & Commerce, APAC, OgilvyOne Worldwide
  • Dennis Rose, SVP Asia Pacific and Japan,Brightcove
  • Jeffrey Seah, CEO, South East Asia / Chair, Asia Digital Leadership Team, Starcom MediaVest Group
  • Colin J Smith, Director, Funhouse Digital
  • Jeremy Stinton, Strategy Director, Buto
  • Sarah Wood, COO, Unruly Media

Table of contents

  1. Introduction
    1. How this guide is structured
    2. About Econsultancy
    3. About the authors
  2. Introduction: The Business Case
    1. South-East Asia video landscape
    2. Getting it right
  3. Online Video Essentials
    1. Setting up the project team
    2. What are you actually trying to achieve?
    3. Online video strategy setting tool
    4. Audience and culture sensibility
    5. Paid, owned and earned
    6. Social media
    7. Return on investment
    8. Budget
    9. External commissioning
      1. Top tips for picking the perfect partner
  4. Technology
    1. HTML5 and video formats
    2. Mobile
    3. Video security
    4. New technologies
  5. Why It Works: Defining KPIs
    1. Brand exposure
    2. Delivering information more effectively
    3. Increasing conversion
    4. Dwell time, basket size and repeat visit rate
  6. The Importance of Content
    1. Understanding your audience
    2. Getting the right content
      1. Online video brief writing
  7. Strategy 1: Online Video for Off-Site Engagement
    1. Content seeding
    2. YouTube
    3. Video advertising
    4. Vine, Instagram Video and Twitter Cards
    5. Video SEO
    6. Measurement
      1. Revisit your strategy
      2. Knowing what you can measure
      3. Interpreting video analytics
    7. Mobile messenger
  8. Strategy 2: Online Video for On-Site Optimisation
    1. Hosting and content management
      1. Content management
      2. Publishing, hosting and playback
      3. Choosing a video platform
    2. On-site search
    3. Interactive technology
      1. In-player adverts
      2. Clickable video
    4. Video in the user journey
    5. Measurement and continuous improvement
      1. Gathering data
      2. A/B and multivariate testing (MVT)
      3. Improving performance
      4. Informing other marketing channels
    6. Loyalty program strategy
  9. Funding Models
    1. Supplier-funded
    2. In-house production vs. external
    3. Pay per view
  10. Legislation
    1. Accessibility controls
    2. Censorship and regulatory requirements
    3. Video service licensing requirements
    4. Other benefits of compliance
  11. The Future of Online Video
  12. Glossary
  13. Appendices
    1. Industry experts’ biographies
    2. Further and continued reading

Download a copy of the report to learn more.

A free sample is available for those who want more detail about what is in the report.

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Five ways in which search is evolving

1. The search results for desktop and mobile are becoming more diverse

When Searchmetrics analysed how search results differ by device last year, we found that more than 25% of Google results on mobile phones are different to those displayed on computers using the same keywords.

Results displayed on tablets differ from those on computers in around 8% of cases.

Over time I would certainly expect these differences to increase as the search engines learn more about what people expect when searching on different devices. 

We know that searchers experience a laptop (with a bigger screen area) differently to a mobile phone and a lot of the times when they search on a laptop their intent is different.

If you search for ‘pizza’ on your laptop, for instance, perhaps you are more likely to be looking for a pizza delivery service to bring pizza to your door. 

But on a mobile, you are more likely to be on the move and hence searching for a restaurant nearby (which is why local is an important factor when performing mobile searches).

In general, Google is beginning to better understand these differences so that laptop and mobile results are starting to differ and this trend is going to continue.

       

With tablets, data tends to indicate that more people use them in the evening at home, perhaps watching TV on their tablet. So perhaps search results will start to reflect these characteristics.

2. More Knowledge Graph integrations

Those with an interest in search will already know about it, but for those who don’t, the Knowledge Graph is a system that Google introduced to enhance search results by providing popular facts about people, places and things alongside its traditional results.

It pulls data from a variety of trusted online  sources including Freebase, Wikipedia and the CIA World Factbook.

The idea behind Knowledge Graph is that searchers are able to use the information displayed to resolve their queries without having to navigate to other sites and gather the material themselves.

So at the moment if you type in the search query ‘what is the height of the Eiffel tower?’ you get the answer via a Knowledge Graph integration on the search results page.

It’s the same with ‘what’s the population of London?’ Historical figures or celebrities also throw up integrations including images and facts. Try Albert Einstein or Miley Cyrus.

Factual information and answers to straightforward questions will be answered more and more in this way.

So if your business model is based on gathering and providing simple information or facts online then you may find you are at risk.  

3. The role and importance of structured data in the search results is increasing

We already know that one of Google’s aims is trying to answer search queries as quickly as possible, with richer, useful information, without requiring searchers to navigate off search results pages if possible. And structured data is one of the keys to doing that.

Structured data can be defined as information that is formatted in a way that search engines can easily understand, using specific language placed within the source code of web pages.

Search engines use structured data to identify and understand online content, so they can improve the results displayed for specific search queries.  It can be used to display richer results including the additional text, images or links known as rich snippets.

The additional information can include, for example, the average review and pricing information for a shopping product or a  restaurant. Search results for a recipe could be enhanced by a list of ingredients, nutrition facts and cooking time. 

Or the snippet for a music album could list songs along with a link to play each song.

Google wants website owners to add as much structured data to their sites as they can. It is supporting and making tools available to do this, including the likes of Structured Data Markup Helper and Schema.org. 

So if you want to be part of this richer search experience you need to embrace structured data now.

4. User signals are becoming even more important

In recent years, we’ve seen Google increasing the momentum in its fight against web spam. This has included targeting suspicious link-building schemes and other tricks that some shady SEOs have been using to game the system.

Hand in hand with this goes the idea that search engines will start to put even more value on positive user signals (such as click-through rates, bounce rates, time on site when a user visits a page etc ) in determining rankings. 

These factors already play a role, but it’s likely their influence will become even greater. Issues such as bounce rate and time on site relate to how users feel about and engage with the content they find on a site and support Google’s goal of rewarding relevant and good quality content in its results. 

Generally, user signals such as these are a little more difficult to manipulate than factors such as numbers of backlinks so you’d expect search engines to pay attention to them.
 
And of course, there is an ongoing debate about whether user signals from social networks such Google+, Facebook and Twitter etc might eventually become a valuable factor in determining search engine rankings.

5. Content is increasingly required more in-depth

In the past, SEO had been mostly concerned with specific content and the more specific, the better. Each piece of content eg page, blog, video etc was primarily focused on being highly optimized for one specific topic and its related keywords.

Today, semantic and contextual search are becoming the more prominent buzzwords in search. Search is moving from a strongly keyword-specific basis to an approach covering the wider ‘topic’ around a certain keyword.

This means, web content is increasingly supposed to provide more related information on a keyword (see Knowledge Graph) – so potentially more in depth and longer content is required as a result.

When search engines ‘understand’ the intention behind a keyword query, content is required to not only fit a specific keyword, but rather a whole cluster of related topics – including a bunch of terms / keywords around the main topic.

For example the keyword query ‘flu symptoms’, could include a wide number of related areas including  ‘flu therapy’, ‘flu medicine’ or even those such as ‘fever’ and ‘nervous cough’ which don’t even contain the word ‘flu’ from the original keyword.

Search engines, especially Google, are already very good at grasping the semantic meaning behind a query (as well as the intention behind that query – informational, directional, transactional etc) and assessing how effectively and holistically a URL performs against this kind of query, in order to provide the user with the most relevant information.

So instead of focusing on a specific keyword or phrase, content in SEO terms will be increasingly required to cover broad theme or topic areas.